Frequently Asked Questions (Watches)

How do i charge my watch?

If you have an automatic watch, you can charge it by gently turning the crown (the knob on the side) 20 to 25 times. Additionally, simply wearing the watch will keep it charged through natural wrist movement.

⚠️ Important:
Do not overwind the crown. Turning it too many times can damage the internal mechanism. Always stop winding as soon as you feel resistance. Damage caused by overwinding is not covered under warranty.


Charging duration based on watch model:

  • Automatic watches up to €99
    Approx. 24 hours power reserve without movement.
    Example: Standard automatic movement.

  • Automatic watches up to €149
    Approx. 38 hours power reserve.
    Example: LG1081 Movement.

  • Automatic watches up to €299
    At least 42 hours power reserve.
    Example: Miyota 8N24 Movement.

Can i change my strap?

Some of our watch models feature interchangeable straps, and this will be clearly mentioned in the product description.
If no such option is listed, the strap is fixed to the case and cannot be removed or replaced.

Why does my watch stop working after a while?

There are two main types of watches: automatic watches and quartz watches.

Automatic watches operate through wrist movement or manual winding via the crown. If the watch stops, it usually means it hasn’t been worn or wound recently. To restart it, gently turn the crown until you feel slight resistance.

Quartz watches are battery-powered. If your quartz watch stops, the battery is likely depleted. Quartz batteries typically last around 2 years and can be replaced when the hands stop moving.

What do i do when my watch is defective?

All BUGOLINI® watches come with a 2-year warranty. If your watch shows a defect within this period and has been used under normal conditions, we will repair it free of charge and cover the return shipping costs.

If the damage is caused by incorrect use (e.g. overwinding, water exposure beyond rated resistance, or impact damage), the warranty does not apply. However, we’re still happy to help—simply send the watch to us for inspection. If the issue is repairable, we’ll offer a discounted repair service.

For any warranty or repair requests, please contact our customer service.

Why are your watches more affordable than other high end brands?

At BUGOLINI®, we believe luxury should be accessible to everyone.
That’s why we craft high-quality timepieces using premium materials—without the traditional markups.

Our watches are produced directly in the factory and shipped straight to our warehouse, eliminating costly middlemen and retail overhead. This direct-to-you model allows us to offer exceptional craftsmanship at a fair and honest price. With BUGOLINI®, you’re not just buying a watch—you’re investing in true value, delivered straight from the source.

Can i go swimming or take a shower with my watch?

The level of sealing is very important so we urge our customers to read the description of the watch before buying.

A 3ATM watch is equivalent to about 30m of water pressure, but contrary to popular belief this does not mean you can submerge the watch. They are splashproof and rainproof but should not be worn in the shower or used in a swimming pool.

A 5ATM or 50M rated watch can be worn in the swimming pool, and usually features one or more sealing O-rings under the case cover and in the bezel and adjustment dials to keep water out.

a 10ATM watch is where most reasonably priced watches for snorkelling and watersports like surfing come in. The manufacturing tolerances are tighter, seals are better, enduring even heavy usage submerged in water.

Above that, the 20ATM is the first watch capable of actually skin diving (no scuba tanks) and the structural differences start to vary greatly.

I see condensation on the glass of the watch, should i be worried?

There’s no point in panicking. Moisture inside a watch doesn’t have to be lethal to your watch.

Condensation on the inside of the glass of your watch actually occurs because your watch is leaking or because you have not closed the crown of the watch properly. This usually has to do with the water resistance of your watch. Please check the resistance of the watch before using it for a specific activity. It usually says on the lid how many meters your watch is waterproof, sometimes it is also on the dial. This can be different per watch.

Please note condensation might also be caused by a large temperature difference. If the watch was worn in outside weather temperaturs below 10 degrees Celsius and after that gets warmed up by wearing it inside a building with warm temperature, some condensation might happen. This condensation, however, should be fading withing a couple of hours. If not, there is definitely something leaking!

Watches generally don’t like water on the inside. Condensation on the inside of the glass can be stressful, but does not have to be directly harmful. Is it no longer condensation, but do you have drops in your watch? Then quickly go to a jeweler.

Frequently Asked Questions (Fragrance)

What are solid fragrances and how do i use them?

Solid fragrances are wax-based perfumes that typically stay longer on your skin compared to traditional spray perfumes. They’re compact, travel-friendly, and come in a 12g metal tin that fits easily in your pocket or bag.
To use: simply rub a small amount onto pulse points such as your wrists, neck, or behind your ears. Just one application is enough to keep you smelling great for up to 3 hours.

How long does a 12 gram solid fragrance last?

This depends on how often and how much you apply, but generally speaking, a 12g solid fragrance used a few times per week can last over 3 months. With moderate use, some customers report it lasting even longer.

Is it safe to use solid fragrances?

Yes, our solid fragrances are safe for daily use on areas such as your arms, neck, and behind the ears. However, we advise not to apply them to open wounds or broken skin.
If you have sensitive skin or known allergies, please review the full ingredient list on the product page before use.
All of our fragrances are animal-free and dermatologically tested for safety.

Do you provide a money back guarantuee?

Yes. If you’ve tried the scent and it’s not to your liking, you may return it—no questions asked. Please note that return shipping costs are the responsibility of the customer.

To initiate a return, simply send the product back in its original packaging and contact our customer service at info@bugolini.com. You’ll also need to fill in this form to complete the process.

What kind of ingredients do you use?

We primarily use natural ingredients such as jojoba oil, macadamia seed oil, and beeswax. These rich, exotic components—combined with carefully selected essential oils—create a unique and captivating scent experience that feels both luxurious and refreshing.

Frequently Asked Questions (Eyewear)

What kind of eyewear do you have in your assortment?

We offer three types of eyewear, each designed to protect your eyes and enhance visual comfort:

  1. Polarized Glasses
  2. UV400 Sunglasses
  3. Polarized + UV400 Sunglasses

What are polarized glasses?
Polarized lenses are specially designed to reduce glare caused by reflected light—such as sunlight bouncing off water, roads, or metal surfaces. This makes them ideal for driving, outdoor sports, and beach use. They enhance contrast and clarity, providing more comfortable and safer vision in bright environments.

What does UV400 mean?
UV400 sunglasses provide maximum protection against ultraviolet rays from the sun. These lenses block all light rays with wavelengths up to 400 nanometers, which includes both UVA and UVB rays. By wearing UV400-rated sunglasses, your eyes are shielded from harmful radiation that can cause long-term eye damage such as cataracts or macular degeneration.

How do i take care of my eyewear?

To keep your eyewear in optimal condition, we include a high-quality velvet cleaning cloth. We recommend gently cleaning your lenses with this cloth to prevent scratches or damage. When not in use, store your eyewear in the included luxury storage box to protect it from dust, moisture, and impacts.

What are rimless eyewear?

Almost all of our eyewear are rimless. This means that there are no extra metal on the shades. Because of this the eyewear becomes extremely light and comfortable to wear for a longer period of time. Not only do they look good, they also feel good!

What do i do when my glasses break?

If your glasses were damaged due to a manufacturing defect or during normal use, please contact our customer service team—we’re happy to assist you.
However, if the damage was caused by improper handling or accidental misuse, we may not be able to offer a replacement. Either way, feel free to reach out so we can explore the best possible solution together.

What is included when i buy eyewear from BUGOLINI®?

With every BUGOLINI® eyewear purchase, you receive the eyewear itself, a premium velvet cleaning cloth, and a luxury storage box to keep your glasses safe and protected.
Occasionally, we may also include a surprise gift—just our way of saying thank you.

Does BUGOLINI have a manual for quartz watches?

Yes, you can find our manuals below:

Manual Dutch: Handleiding Quartz NL

Manual English: Manual Quartz EN

Frequently Asked Questions (Wallets)

What material are BUGOLINI® wallets made of?

Are BUGOLINI® wallets made of real leather?
Yes, many of our wallets are made from genuine cow leather, known for its durability and premium feel. In some collections, we also use high-quality PU leather—an ethical, lightweight, and affordable alternative. Both materials are carefully selected to ensure long-lasting quality, comfort, and style. Choosing durable materials also contributes to reducing waste, making it a more environmentally conscious option.

How do i clean and take care of the BUGOLINI® Wallets?

To keep your BUGOLINI® wallet in top condition, we recommend wiping it regularly with a soft, slightly damp cloth. For leather models, use a dedicated leather cleaning solution every 2–3 months to maintain the material’s suppleness and shine. Avoid exposure to excessive moisture, heat, or direct sunlight to extend the life of your wallet.

Can i store paper money or coins in the wallet?

Yes, some of our wallet models include compartments designed for paper bills or coins. Since not all designs offer this feature, we recommend checking the product description carefully before purchasing to ensure it meets your needs.

What is RFID protection?

RFID protection prevents unauthorized scanning of your cards. In recent years, criminals have used hidden scanners to wirelessly access credit card or ID information stored in RFID chips—often without the victim even noticing. BUGOLINI® wallets are equipped with RFID-blocking layers that shield your cards from such digital theft, giving you peace of mind wherever you go.

Are your wallets safe to use?

Yes, our wallets are designed with safety and quality in mind. However, please note that some models may include metal parts such as chains or clips. If you have a metal allergy, we recommend avoiding direct contact with your skin. Additionally, for safety reasons, keep metal components out of reach of children.