Returns and warranty

Here you will find all information about warranty and return. If your question has not been answered, you can contact us. The telephone numbers are on the home page at the bottom.

2 years international warranty

At BUGOLINI® you are entitled to a warranty on the products ordered by you. The term of this guarantee is 24 months after the purchase date. BUGOLINI® guarantees that all products offered meet the specifications stated by us and the reasonable requirements of reliability and / or usability.

Claiming the warranty

To make a claim under the warranty, you must contact our customer service. Our customer service will provide you with all necessary information and instructions. Under no circumstances you can return a product without the permission of our customer service.

Right of withdrawal

You have a cooling-off period of 30 days to return the product without giving any reason, starting on the day of receipt of the product. You have 30 days from the time of the return notification to return the product. The product can only be returned unused and in its original packaging.
The return costs are for your account for returning the order.
We will credit the amount within 5 days.
You can also use the model form click here

Consequences of the withdrawal

If you cancel the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 30 days after we have been informed of your decision to withdraw from the contract. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold the refund until we have received the goods back, or until you have demonstrated that you have returned the goods,

You must return or hand over the goods to us without delay, but in any case no later than 30 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 30 days has expired.

You are only liable for any diminished value of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Defect on arrival (DOA)

If it appears that one of the products ordered by you is defective upon arrival, BUGOLINI® will replace these products free of charge. In this case, please contact our customer service and make sure you have a clear description of the defect at hand. Under no circumstances return a product without the permission of our customer service.

Return product (s)

If, for whatever reason, you wish to return a product (or products), we ask you to first contact our customer service. Our customer service will then give you all the necessary instructions to return the product.

You can contact us at info@bugolini.com or at +310363031374 with your ordernumber and name.